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5 Borough Waste Removal Inc
5 Borough Waste Removal Inc
  • Home
  • About Us
  • Services
  • Start Service & Quotes
  • Customer Support
  • Pay Online
  • Contact
  • Rights & Disputes
  • Rates & Pricing
  • Language Access
  • More
    • Home
    • About Us
    • Services
    • Start Service & Quotes
    • Customer Support
    • Pay Online
    • Contact
    • Rights & Disputes
    • Rates & Pricing
    • Language Access
  • Home
  • About Us
  • Services
  • Start Service & Quotes
  • Customer Support
  • Pay Online
  • Contact
  • Rights & Disputes
  • Rates & Pricing
  • Language Access

About 5 Borough Waste Removal Inc

Our Mission

Commitment to Compliance & Safety

Commitment to Compliance & Safety

 

To make waste removal safer, greener, and easier for New York businesses — while keeping compliance simple and protecting customer rights under the CWZ program. 

Commitment to Compliance & Safety

Commitment to Compliance & Safety

Commitment to Compliance & Safety

 

We strictly follow all requirements of the NYC Commercial Waste Zones program, including:

  • Business Integrity Commission (BIC) licensing
     
  • DSNY-approved service agreements and standards
     
  • Health & Safety Plans that include driver training, fleet inspections, and collision review
     

Safety is at the core of our work. Our fleet is monitored with

 

We strictly follow all requirements of the NYC Commercial Waste Zones program, including:

  • Business Integrity Commission (BIC) licensing
     
  • DSNY-approved service agreements and standards
     
  • Health & Safety Plans that include driver training, fleet inspections, and collision review
     

Safety is at the core of our work. Our fleet is monitored with approved telematics systems, and our drivers follow strict accountability measures to protect both the public and our workforce.

Our Service Promise

Commitment to Compliance & Safety

Our Service Promise

 

We are committed to being customer-focused and transparent in everything we do:

  • Flexible collection schedules for refuse, recycling, and organics
     
  • Clear, itemized billing with no hidden fees
     
  • 24/7 customer support by phone, email, and online portal
     
  • Service agreements available in English, Spanish, and Arabic

 

Need Help? Frequently Asked Questions

❓ How do I report a missed collection?
📞 Call us at (718) 480-6489 or email support@5bwaste.com.
We will return within 12 hours unless non-collection is authorized under DSNY rules.

❓ How do I dispute a charge or invoice?
📧 Email disputes@5bwaste.com with your invoice number.
We respond within 2 business days and escalate unresolved issues within 7 business days.

❓ How do I request service changes (pickup days, recycling, organics)?
🌐 Log in to your Customer Portal or call our service team at (718) 480-6489.

❓ What if I’m not satisfied with the resolution?
You may contact the:

  • NYC Department of Sanitation (DSNY): www.nyc.gov/dsny
     
  • NYC Business Integrity Commission (BIC): (212) 676-6275, www.nyc.gov/bic
     


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