To make waste removal safer, greener, and easier for New York businesses — while keeping compliance simple and protecting customer rights under the CWZ program.
We strictly follow all requirements of the NYC Commercial Waste Zones program, including:
Safety is at the core of our work. Our fleet is monitored with
We strictly follow all requirements of the NYC Commercial Waste Zones program, including:
Safety is at the core of our work. Our fleet is monitored with approved telematics systems, and our drivers follow strict accountability measures to protect both the public and our workforce.
We are committed to being customer-focused and transparent in everything we do:
❓ How do I report a missed collection?
📞 Call us at (718) 480-6489 or email support@5bwaste.com.
We will return within 12 hours unless non-collection is authorized under DSNY rules.
❓ How do I dispute a charge or invoice?
📧 Email disputes@5bwaste.com with your invoice number.
We respond within 2 business days and escalate unresolved issues within 7 business days.
❓ How do I request service changes (pickup days, recycling, organics)?
🌐 Log in to your Customer Portal or call our service team at (718) 480-6489.
❓ What if I’m not satisfied with the resolution?
You may contact the:
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