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Have a question, request, or need assistance? Reach out to 5 Borough Waste Removal Inc. — we're here to help.
Need Help? Frequently Asked Questions
❓ How do I report a missed collection?
📞 Call us at (718) 480-6489 or email support@5bwaste.com.
We will return within 12 hours unless non-collection is authorized under DSNY rules.
❓ How do I dispute a charge or invoice?
📧 Email disputes@5bwaste.com with your invoice number.
We respond within 2 business days and escalate unresolved issues within 7 business days.
❓ How do I request service changes (pickup days, recycling, organics)?
🌐 Log in to your Customer Portal or call our service team at (718) 480-6489.
❓ What if I’m not satisfied with the resolution?
You may contact the:
- NYC Department of Sanitation (DSNY): www.nyc.gov/dsny
- NYC Business Integrity Commission (BIC): (212) 676-6275, www.nyc.gov/bic
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