At 5 Borough Waste Removal Inc., we operate under the NYC Commercial Waste Zones program.
As part of our DSNY award for the Bronx East Zone, we submitted and were approved for our own Maximum Rate Schedule (Exhibit B). These rates are legally binding maximums that we can charge in our zone — and we are proud to hold the lowest maximum rate schedule in Bronx East.
To receive a personalized proposal with your exact service rate, please contact us:
📞 Phone: (718) 480-6489
📧 Email: sales@5bwaste.com
🌐 Request Service Online
Download Our Maximum Rate Sheet (PDF)
❓ How do I report a missed collection?
📞 Call us at (718) 480-6489 or email support@5bwaste.com.
We will return within 12 hours unless non-collection is authorized under DSNY rules.
❓ How do I dispute a charge or invoice?
📧 Email disputes@5bwaste.com with your invoice number.
We respond within 2 business days and escalate unresolved issues within 7 business days.
❓ How do I request service changes (pickup days, recycling, organics)?
🌐 Log in to your Customer Portal or call our service team at (718) 480-6489.
❓ What if I’m not satisfied with the resolution?
You may contact the:
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