At 5 Borough Waste Removal Inc., customer satisfaction is a top priority. Whether you need to report an issue, update your service, or ask a billing question, our team is ready to assist.
Phone Support:
Live agents available: Monday – Friday, 9:00 AM to 5:00 PM
Call us at: Email Support: (718) 480-6489
Available 24/7 – We respond to all messages within 1 business day
Email: Support@5bwaste.com
Use these forms to submit your request anytime:
For reporting issues or service concerns
Update frequency, location, or waste type
Quickly let us know if we missed your scheduled pickup
❓ How do I report a missed collection?
📞 Call us at (718) 480-6489 or email support@5bwaste.com.
We will return within 12 hours unless non-collection is authorized under DSNY rules.
❓ How do I dispute a charge or invoice?
📧 Email disputes@5bwaste.com with your invoice number.
We respond within 2 business days and escalate unresolved issues within 7 business days.
❓ How do I request service changes (pickup days, recycling, organics)?
🌐 Log in to your Customer Portal or call our service team at (718) 480-6489.
❓ What if I’m not satisfied with the resolution?
You may contact the:
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