Ideal for: Businesses ready to begin waste collection with us in the Bronx East zone.
Please provide basic information about your business, waste streams (refuse, recycling, organics), and preferred service start date.
Ideal for: Existing customers needing to request a special pickup, report a missed service, or make changes to service details.
Ideal for: Businesses comparing service rates or planning future needs.
Submit your business type, location, and estimated volume — we’ll provide a custom quote based on DSNY-approved rates. short description.
❓ How do I report a missed collection?
📞 Call us at (718) 480-6489 or email support@5bwaste.com.
We will return within 12 hours unless non-collection is authorized under DSNY rules.
❓ How do I dispute a charge or invoice?
📧 Email disputes@5bwaste.com with your invoice number.
We respond within 2 business days and escalate unresolved issues within 7 business days.
❓ How do I request service changes (pickup days, recycling, organics)?
🌐 Log in to your Customer Portal or call our service team at (718) 480-6489.
❓ What if I’m not satisfied with the resolution?
You may contact the:
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