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5 Borough Waste Removal Inc
5 Borough Waste Removal Inc
  • Home
  • About Us
  • Services
  • Start Service & Quotes
  • Customer Support
  • Pay Online
  • Contact
  • Rights & Disputes
  • Rates & Pricing
  • Language Access
  • More
    • Home
    • About Us
    • Services
    • Start Service & Quotes
    • Customer Support
    • Pay Online
    • Contact
    • Rights & Disputes
    • Rates & Pricing
    • Language Access
  • Home
  • About Us
  • Services
  • Start Service & Quotes
  • Customer Support
  • Pay Online
  • Contact
  • Rights & Disputes
  • Rates & Pricing
  • Language Access

Pay your invoice anytime using our secure online payment options

Pay via Trash Flow Portal

Pay via Trash Flow Portal

Pay via Trash Flow Portal

Use our secure customer portal to view and pay your invoice.  

Pay

Pay with Zelle

Pay via Trash Flow Portal

Pay via Trash Flow Portal

Send your payment directly from your bank using Zelle.

 

  • Zelle number: +1(347) 593-4289 
  • Zelle Email: Billing@5bwaste.com
     
  • Business Name: 5 Borough Waste Removal Inc.
     
  • Memo: Include your Invoice Number or Business Name


Pay with Google Pay

Pay via Trash Flow Portal

Pay with Google Pay

 Send payments using Google Pay for fast mobile processing. 

 

  • Google Pay Email:
     
  • Memo: Include your Invoice Number or Business Name
     

 

Need Help? Frequently Asked Questions

❓ How do I report a missed collection?
📞 Call us at (718) 480-6489 or email support@5bwaste.com.
We will return within 12 hours unless non-collection is authorized under DSNY rules.

❓ How do I dispute a charge or invoice?
📧 Email disputes@5bwaste.com with your invoice number.
We respond within 2 business days and escalate unresolved issues within 7 business days.

❓ How do I request service changes (pickup days, recycling, organics)?
🌐 Log in to your Customer Portal or call our service team at (718) 480-6489.

❓ What if I’m not satisfied with the resolution?
You may contact the:

  • NYC Department of Sanitation (DSNY): www.nyc.gov/dsny
     
  • NYC Business Integrity Commission (BIC): (212) 676-6275, www.nyc.gov/bic
     


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