At 5 Borough Waste Removal Inc., we are committed to serving all customers, including those with limited English proficiency.
Our contracts and customer service support are available in:
Additional translations are available upon request.
You may also view our website using Google Translate:
If you require support in another language, please contact us:
📧 Email: support@5bwaste.com
📞 Phone: (718) 480-6489
❓ How do I report a missed collection?
📞 Call us at (718) 480-6489 or email support@5bwaste.com.
We will return within 12 hours unless non-collection is authorized under DSNY rules.
❓ How do I dispute a charge or invoice?
📧 Email disputes@5bwaste.com with your invoice number.
We respond within 2 business days and escalate unresolved issues within 7 business days.
❓ How do I request service changes (pickup days, recycling, organics)?
🌐 Log in to your Customer Portal or call our service team at (718) 480-6489.
❓ What if I’m not satisfied with the resolution?
You may contact the:
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